Ad of the Day: GoPro’s Killer New Video Is About Sharing, Not Just Surfing...
For years, GoPro has been synonymous with helmet-cam footage of skydiving, surfing, heli-skiing and other extreme activities that most of us prefer to enjoy by proxy while browsing YouTube and eating a...
View ArticleHow the ‘Curse of Knowledge’ is Hurting Your Customer Experience (by Carol...
This blog is the third part of a series focusing on behavioral economics and how research about human behavior and biases affect customers and employees in a call center context. This week, we will...
View ArticleHow Reps can Frame Information to Reduce Customer Effort (by Carol Shin) –...
This blog is the second part of a series that will focus on behavioral economics and how research about human behavior and biases affect customers and employees in a call center context.Click here to...
View ArticleWhy Brainstorming Process Improvements with Reps is a Bad Idea (by Carol...
This blog is the first part of a series that will focus on behavioral economics and how research about human behavior and biases affect customers and employees in a call center context. As leaders,...
View ArticleThe Three Different Types of Logos (by betterbusinessbrand.com)
A little while back, I was preparing a slideshow for a live workshop on logo design. I wanted to introduce my audience to the different types of logos before showing examples of good and bad ones, and...
View ArticleCustomer Experience Wars – Episode 1 : The @kalaharicom Menace (by Johan Botha)
Hoping to resolve the matter with a blockade of deadly battleships, the greedy Trade Federation has stopped all shipping to the small planet of Naboo. - Opening craw Star Wars Episode I - THE PHANTOM...
View ArticleThe top 100 UK brands for customer experience (by Eptica)
Corporate reputation is a key component of the customer experience. That’s one of the key findings of the latest Nunwood research into the experience and service offered by UK businesses. The study,...
View Article[Video] Think outside the box (by Ted Francis)
Value is created in many different ways in your company : implementing new technologies, launching new services or products, activating a new business model, improving your customer experience, white...
View ArticleCustomer Experience Wars – Episode 2 : A New Hope from @TAKEALOT (by Johan...
It is a period of civil war. Rebel spaceships, striking from a hidden base, have won their first victory against the evil Galactic Empire. - Opening crawl Star Wars Episode IV – A NEW HOPE, 1977 Many...
View Article[Infographic] Social Media Image Dimensions: The Ultimate Guide (by Pam Dyer)
Visual marketing plays an important role in brand awareness and outreach. Brands experience almost 50% more audience engagement when sharing an image or video on their social media platforms, which...
View ArticleCustomer Experience Wars – Episode 3 : A dark knight rises @vidaecaffe (by...
A hero can be anyone. Even a man doing something as simple and reassuring as putting a coat around a young boy’s shoulders to let him know that the world hadn’t ended. - The Dark Knight Rises (2012)...
View Article[Video] Most popular viral videos of 2013 (by Beverly Klein)
Going viral is probably one of the most difficult things to accomplish, purely because no one knows what people want to see. Viral videos have been pretty broad over the years with Charlie Bit my...
View Article[Ebook] Download your free copy of – Customer Experience Predictions 2014 – now!
I believe that when you align people with their passions, that is the breeding ground for innovation and magic. - Chantel Botha, Brandlove South Africa That was really my objective with being the...
View Article[Video] How to Measure The ROI Of Social Customer Experience and Customer...
If you’ve ever wondered if you can calculate the ROI Of social media or social customer experience and customer service, this video show you not only that you can, but also how to do it.. How to...
View ArticleCustomer Experience Wars Episode 4: Breaking (up) with @oakley and @OakleySA...
“How can I be reasonable? To me our love was everything and you were my whole life. It is not very pleasant to realize that to you it was only an episode.” ― W. Somerset Maugham, The Painted Veil I...
View Article7 Of The Best Error Messages On The Internet (by Dan Nosowitz)
MICROSOFT, LEGO, AND OTHER SEEMINGLY FACELESS COMPANIES TURN PROBLEMS INTO PERSONALITY. Microsoft has long had trouble with the hardware of its otherwise (extremely) successful Xbox gaming consoles,...
View ArticleThe top 100 UK brands for customer experience (by Eptica)
Corporate reputation is a key component of the customer experience. That’s one of the key findings of the latest Nunwood research into the experience and service offered by UK businesses. The study,...
View Article[Video] Think outside the box (by Ted Francis)
Value is created in many different ways in your company : implementing new technologies, launching new services or products, activating a new business model, improving your customer experience, white...
View ArticleCustomer Experience Wars – Episode 2 : A New Hope from @TAKEALOT (by Johan...
It is a period of civil war. Rebel spaceships, striking from a hidden base, have won their first victory against the evil Galactic Empire. - Opening crawl Star Wars Episode IV – A NEW HOPE, 1977 Many...
View Article[Infographic] Social Media Image Dimensions: The Ultimate Guide (by Pam Dyer)
Visual marketing plays an important role in brand awareness and outreach. Brands experience almost 50% more audience engagement when sharing an image or video on their social media platforms, which...
View Article
